In the last post, I talked about the importance of prioritizing process over content. Process is the how or why, whereas content is the what or when. Process involves taking a step back from the details of what a person is saying to focus on why or how they are saying them. Likewise, how a therapist communicates with a client is of far more value than what the therapist actually says. The two remaining questions to answer are: How do we know what process a client needs? How d